Refund Policy
Refund & Return Policy
We want you (and your pet) to love every PawMind purchase.
30-Day Money Back Guarantee
If you're not completely satisfied with your purchase, you may return it within 30 days of delivery for a full refund — no questions asked.
How to Request a Refund
- Email support@pawmind.com with your order number and reason for return
- We'll respond within 24 hours with return instructions
- Once we receive and inspect the returned item, we'll process your refund within 3–5 business days
Conditions
- Items must be returned in their original condition
- We cover return shipping for defective or incorrect items
- For change-of-mind returns, the customer covers return shipping
Damaged or Defective Items
If your item arrives damaged or defective, email us a photo within 7 days and we'll send a replacement at no cost — no return required.
Contact
Email support@pawmind.com — we typically respond within a few hours during business hours.